E-Note for Adult Medicine
Stat | Lytes | Drugs |  ID  | Heart | Lungs | Kidneys |  GI  | Rheum | Heme-Onc | Endo | Neuro | Derm | Misc. | Resource | Home Physician Survival Skills   Basic Steps:

At Work:

  1. Take responsibility only for things y ou can control
  2. Learn to recognize the signs of burn-out
  3. If feeling stressed, take a Ten Second Break prn
  4. Ask for support when you need it
  5. Set realistic career goals

Away from Work:

  1. Protect time for Family, Friends, & Fun
  2. Pursue interests outside medicine
  3. Exercise
  4. Spend some time alone
  5. Take annual vacation (s)

10 Basic Steps for Successful Patient Interviews  (Dr. Hector Anguiano)

  1. Preview chart, whenever possible
  2. Knock before entering exam room
  3. Greet patient by name & Introduce yourself
  4. Position yourself to patient's eye level
  5. Maintain direct Eye Contact, as appropriate
  6. Allow patient to speak uninterrupted (1-3 min)
  7. Acknowledge patient's concerns & validate feelings
  8. Monitor patient's Body Language
  9. Explain diagnosis, treatment, & follow-up
  10. Obtain Closure & give patient your card

WORDS TO AVOID - they leave no choice & are too "controlling"
(for extraordinary customer relations)

WORDS TO USE



     

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